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Creative Source Human Resource Consulting
Connecting Human Capital Strategy, Diversity Execution, Talent Management,
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An ongoing series of informational entries
An ongoing series of informational entries

Linking Business Metrics, Workforce Diversity
and Inclusive Culture Change Goals
Linking Business Metrics, Workforce Diversity
and Inclusive Culture Change Goals
May 26, 2020
After reading many available company diversity reports, each
articulating a variety of internal/external diversity-related activities
along with available EE0 data, efforts to expand domestic workforce
diversity has been incremental at best.
There was very little to no discussion about the fairness of their human
resource processes as they were attempting to create an inclusive
organizational culture. The reports have a CEO statement of support for
diversity, and they highlight various positive employee internal/external
diversity activities along with EEO representation data, however, there
are no indications of how metrics are used to hold themselves
accountable for workforce diversity, the fairness of HR processes and
culture change. Those measures would be consistent with how
executives are held responsible and rewarded for achieving established
business metrics.
My review of diversity reports also showed little evidence that Chief
Human Resource Officers, Talent Management Leaders, and Chief
Diversity Officers, individually or as partners, are actively influencing
leaders to establish metrics for inclusive actions, expansion of
workforce diversity, and business metrics as an integral part of
leadership compensation and rewards.
CEO’s and business division leaders often utilize the achievement of
specific internal and external business metrics as the foundation of
executive financial compensation, incentives, and rewards. Inclusive
organizational culture and expansion of demographic diversity changes
should also be a part of this vital equation. Collective leadership efforts
and actions are necessary for the achievement of positive company and
organizational change. Creating an inclusive organization goes beyond
an individual leader’s success in achieving a company’s diversity goals.
The achievement of companywide business metrics is a leadership
team effort. To achieve more than incremental diversity and culture
change requires a similar leadership team effort.
Leadership financial compensation, incentives, and rewards are linked
to overall organizational/company metrics for successful business
outcomes. Collective leadership team achievement of specific business
metrics, diversity, and individual performance goals need to have a
laser focus on accountability at all levels within an organization if fair
people processes and culture goals are achieved. Mutual financial risk
and rewards should be the critical lever for more aggressive
organizational culture and workforce change.
The achievement of companywide goals is a primary leadership team
effort. A similar level of leadership team effort is required to move
beyond incremental organizational diversity and culture change. The
linking of culture change goals, diversity goals, and business metrics to
leadership compensation and other rewards, promotes expansion of
workforce diversity while aggressively expanding fair and inclusive
company cultures.